Creating Safe Hospitality

Leading-Edge Technologies for Hospitality on the Leading Edge

In the hospitality industry, exceeding guests’ expectations with exceptional customer service is job number one. Yet, in today’s world, customer experience begins with safety. We envision a world where technology works seamlessly together to combine intelligent awareness technology with fast, seamless communication to enable not only safety but also efficiency, from arrival to check out. We call this vision – Safety Reimagined.

Motorola Solutions has made this vision a reality by building a unified and connected technology ecosystem that integrates critical communications, video security, data and analytics and is built on one common operating platform – giving hospitality enterprises the systems they need to detect, analyze, communicate and respond to unfolding incidents or threats.

With so many factors to consider from providing the ultimate guest experience, to growing revenue and encouraging repeat customers, hospitality enterprises need a technology ecosystem that provides actionable intelligence and team-specific applications that help automate security, monitor tasks, and streamline operational processes.

Detect

Overseeing the widespread and diverse areas of your venue while maintaining a safe environment for your employees and guests can be a challenge. From controlling multiple points of entry, monitoring staff safety to securing and monitoring restricted areas, detection plays a critical role in improving situational awareness and decreasing response times to potential issues and operational problems. Integrated video security uses artificial intelligence to create high visibility across your property all in one view. Access control provides entry management, immediate lockdown capabilities and push notifications to devices. Ensure all personnel — across multiple teams and devices — are automatically informed of critical information simultaneously and automatically when a situation is detected. All of this comes together to provide you with better insights — so you can focus on enhancing your guests’ experience.

Detection Solutions

• Access Control
• Avigilon Control Center
• Body-Worn Cameras
• Fixed Video Security
• License Plate Recognition
• Orchestrate
• Unusual Activity Detection
• Video Security and Analytics
• Watch List Creation and Alerting

Analyze

You're responsible for monitoring a large venue – or even multiple sites – filled with employees, secure areas, vast spaces, and highly saturated areas of hundreds and sometimes thousands of guests at a time. Identifying unwanted individuals, tracking persons of interest, locating nearest resources, and containing escalating situations in this environment is a demanding task. Appearance Search capabilities quickly and seamlessly explore video footage to identify persons or vehicles of interest across your venue or parking lot. Video analytics detect potentially suspicious or potentially dangerous activity, providing real-time insights into facility-wide movements. The Focus of Attention interface quickly brings your attention to areas of video security interest, increasing efficiency and improving response time when evaluating a situation. Ultimately, these solutions and insights are crucial to cutting through the noise, proactively locating points of interest and recognizing which events are important — so you can have eyes on the scene to evaluate and determine the best response possible and with greater confidence.

Analytic Solutions

• Appearance Search
• Avigilon Control Center
• CommandCentral Aware Enterprise
• Fixed Video Security
• Focus of Attention

Communicate

Whether you are a front-desk attendant needing to routinely communicate across various teams, security on the casino floor, or a response team dealing with a medical emergency of a guest, clear and timely communication is key to keeping your teams connected and informed. Radio communications instantly and reliably connects security, response teams, waiters, housekeeping, parking attendants, concierge and local first responders when needed. Broadband push-to-talk with multimedia capabilities extends your reach by enabling voice and data information to be shared across devices to those in other sister-facilities or off-site. Mass notification capabilities make it easy to notify and share information with your entire organization at a moment’s notice. Connectivity — across devices, networks, and locations — is an important part of ensuring you and your entire team are aware and informed at all times.

Communication Solutions

• Dispatch Software
• Radio Communications: Voice and Data
• WAVE PTX Broadband (Push-to-Talk)

Respond

Whether it’s an everyday incident or an emergency situation, your response teams and facility personnel need to communicate with each other to coordinate a response in the most efficient way possible. Being ready and aware is critical to ensuring your team can quickly respond to whatever situations may arise. Your guests’ experience will be enhanced when your valued employees are equipped with the right tools for maintaining efficiency as well as a sense of security among your staff. Dynamic interoperability makes it easy to directly share data with public safety response team personnel in real-time, enhancing situational awareness. Incident management streamlines the logging of incident reports and makes it easy to associate multimedia with incident reports and inform future decision-making for the safety of your security teams, employees, and guest safety. Enabling rapid response and documenting past incidents can be the key to preventing incidents from becoming tragedies and bringing unwanted publicity to your facility.

Respond Solutions

• Ally Incident and Records Management
• Body-Worn Cameras
• Critical Connect

Services

Effectively managing a complex ecosystem can be complicated. You need the right service, support and management to ensure your day-to-day needs are taken care of — ensuring smooth operations. Motorola Solutions' unique service offerings provide technical support, hardware repair and replacement and software updates to ensure your two-way radio, infrastructure, cameras and software are always working at peak performance.

• Technical Support
• Repair and Replacement
• Software Updates

Take Hospitality Safety To The Next Level

Motorola Solutions has made this vision a reality by building a unified and connected technology ecosystem that integrates critical communications, video security, data and analytics and is built on one common operating platform – giving hospitality enterprises the systems they need to detect, analyze, communicate and respond to unfolding incidents or threats.

With so many factors to consider from providing the ultimate guest experience, to growing revenue and encouraging repeat customers, hospitality enterprises need a technology ecosystem that provides actionable intelligence and team-specific applications that help automate security, monitor tasks, and streamline operational processes.

Safe Hospitality Resources

Videos

Explore integrated technology designed to ensure safety and security in restaurants, hotels, recreation and more from initial detection to final response.